Okay so I’ve been busy lately, with classes, the newspaper, and managing hordes of jabbering monkeys. I’ve been recently promoted to an op on the #sto and #stoqa irc channels(hence the jabbering monkeys).

I’ve observed something interesting though. Cryptic has been really stepping up their communication, thanks to people like Rehpic, Falkoren, and Jaguars. This has served to really benefit the game without much of a cost to the company.

Here’s a hypothetical. Say someone asks some questions about personal shields. Falkoren then asks the powers designers how they work, and he tells us in #stoqa. This gives us the knowledge to properly test them, while some of us add this info to places like sto-intel.org

This then serves to enhance the game. Players have more knowledge, players can properly test complex things to ensure they’re working right. For a minimal cost, of a few minutes of discussion between employees and customers, you have tremendously added to the perceived value of the game.

Encouraging communities are an excellent investment for game companies. Supporting them with actual employee interaction and communication is just pure gold.

However, Cryptic isn’t perfect in their communication. For example, the other moderators have a set of new rules they want to add and enforce for the IRC channels, however, its been difficult reaching Rekhan or Phoxe to get approval. In addition, they don’t rarely come in to the IRC channels for us to communicate community issues there are. I am thankful for Wishstone, she has been a good communication pipeline to Cryptic, but she’s the OCR for the German community, not the english community! This needs to change.